Terms of service
These Terms of Service govern your access to and use of WillowPoint.space and your purchase of products offered through our online store.
By visiting our website, placing an order, or otherwise using our services, you agree to these Terms of Service and any additional policies referenced on our website.
1. Online Store Terms
By using this website, you confirm that you are legally capable of entering into a binding agreement or are using the website with the authorization of a parent or legal guardian where required by applicable law.
You may not use our products, website, or services for unlawful or unauthorized purposes.
2. Product Information
We make reasonable efforts to present product descriptions, specifications, colors, photographs, dimensions, and other information accurately.
However, colors and appearance may vary depending on your device, screen settings, lighting conditions, or manufacturing variations. Product packaging and minor design details may also change from time to time.
3. Prices
Prices displayed on WillowPoint.space are subject to change without prior notice.
The price applicable to your purchase will generally be the price displayed at checkout when your order is submitted, subject to correction of obvious errors and applicable law.
4. Orders
We reserve the right to refuse, limit, or cancel an order when reasonably necessary, including in cases involving suspected fraud, incorrect product information, pricing errors, inventory issues, payment problems, or unauthorized transactions.
If we cancel an order after payment has been successfully collected, the applicable amount will be refunded.
5. Payment
Customers must provide current, complete, and accurate billing and payment information.
Payments are processed through the payment methods made available during checkout. The availability of individual payment methods may depend on your location and the services supported by our store.
6. Shipping
WillowPoint offers free worldwide shipping.
Our estimated delivery time is 7–10 days. Delivery estimates are provided for guidance and may be affected by circumstances outside our reasonable control, including carrier delays, customs processing, severe weather, local disruptions, or incorrect delivery information.
Please review our Shipping Policy for additional information.
7. Returns and Refunds
Eligible purchases may be returned within 30 days of delivery in accordance with our Return & Refund Policy.
WillowPoint provides free returns for eligible returns accepted under our policy.
8. Intellectual Property
Unless otherwise indicated, website content created for WillowPoint, including text, graphics, branding elements, page layouts, and other original materials, is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, or commercially exploit protected WillowPoint content without authorization except where permitted by law.
9. Third-Party Services
Our website may use third-party services for functions such as payment processing, shipping, analytics, or website functionality.
Your use of certain third-party services may also be subject to the applicable provider's terms and policies.
10. Limitation of Liability
To the maximum extent permitted by applicable law, WillowPoint will not be liable for indirect, incidental, special, or consequential losses resulting from the use of our website or products.
Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.
11. Changes to These Terms
We may update these Terms of Service periodically. The version published on WillowPoint.space will be the current version.
12. Contact
Questions regarding these Terms of Service may be sent to:
Email: support@WillowPoint.space
Telephone: (800) 832-3321
Address: 34 Saintfield Ave, North York, ON M3C 2M6, Canada