Refund policy

At WillowPoint, we want you to feel confident when shopping with us. If your purchase does not meet your expectations, eligible products may be returned within 30 days of delivery at no return shipping cost to you.

30-Day Return Period

You may request a return within 30 days from the date your order is delivered.

To qualify for a return, the product should generally be:

  • In its original condition;
  • Unused or showing no unreasonable signs of use;
  • Returned with the original packaging where reasonably possible;
  • Accompanied by proof of purchase or your order information.

Please contact us at support@WillowPoint.space before returning an item. Do not send products to our business address unless our customer support team has specifically instructed you to do so.

Free Returns

For eligible returns accepted under this policy, WillowPoint provides free return shipping. Return instructions and, where applicable, a prepaid return shipping label will be provided after your request has been reviewed.

Damaged, Defective, or Incorrect Products

Please inspect your order after delivery. If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as reasonably possible.

Please provide your order number, a description of the issue, and photographs of the product and packaging when appropriate. This information helps us evaluate the issue and provide an appropriate solution.

Depending on the circumstances, we may offer a replacement, refund, or another suitable resolution.

Refunds

Once an eligible returned product has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method used for the purchase. Processing times after a refund is issued may vary depending on your bank, card issuer, or payment provider.

Exchanges

If you would like a different product, color, or variation, please contact our customer support team. Depending on product availability and the circumstances of your request, we will provide the appropriate options.

Order Cancellations

If you wish to cancel an order, contact us as soon as possible at support@WillowPoint.space. We will attempt to accommodate your request; however, an order that has already entered processing or shipment may not be cancellable.

Contact Us About a Return

For all return and refund inquiries:

Email: support@WillowPoint.space
Telephone: (800) 832-3321

This policy does not limit any mandatory consumer rights that may apply under applicable law.